Miles is one of what seems to be a rare breed of recruitment consultants - he actually calls you back when you call and he proactively calls you too! This trait is severely missing in other agents and companies that I won't list here.
During my job search last year, Miles managed my expectations and job search excellently. When he didn't have anything he called me to say just that and when there was an opportunity he actively approached me about it and talked me through it.
When the interview process was underway he regularly updated me on progress and was always receptive (and responsive) to my calls and queries and he always came back to me when I needed to hear from him.
Compared to other agents out there, Miles is the type you want to deal with - communicative, realistic, proactive and helpful.
I will certainly use Miles in the future should I be hiring or if I need to find a new role (hopefully not for a while though).