£20000 - £24000 per annum + Parking, Pension, Hoiday
3 months ago
I am currently recruiting a recent graduate or someone with a year in industry, specifically the IT sector, for a 6 month FTC. They are a small but growing distribution company in the Reading area and are looking for an ambitious and literate candidate with the ability to manage their own schedule, issues and projects.
Within this role, you will be supporting the IT manager and other members of your team maintain high levels of incident ownership and ensuring the process follows through to a satisfactory conclusion.
The ideal candidate will also be required to provide a good level of customer service, complaint handling and problem solving skills. They will also need to be comfortable working both in a team and independently whilst maintain high standards of work.
Provide 1st & 2nd Line support for all areas of the business, including infrastructure and software support
To accurately allocate incidents to the correct external support group where necessary and Update customers on event progression
To escalate incidents where progress is not satisfactory
Perform and log server backups and device availability
Establish and maintain high levels of incident ownership through incident lifecycle to a satisfactory conclusion
Publish and update Support Documentation to ensure knowledge base is maintained to a high standard
Analyse the nature of queries and customer problems and provide suitable solutions within satisfactory timescales
Provide a high level of customer experience at all times
Ability to manage their own schedule, issues and projects
Able to follow instructions and procedures whilst be able to deviate where necessary
To be able to use a combination of software in applications that are in line with IT industry standards
Demonstrates an organised approach to work
Routine administrative skills
Good interpersonal skills, basic literacy and numeracy skills
Demonstrates awareness of health and safety at work
SQL experience is preferred but not essential
You will need to have good exposure of Microsoft Exchange
This position is based in Reading, within commutable distance from the town centre, Maidenhead, Didcot and Bracknell.
Microsoft, SQL, Analyst, Support, Graduate, Contract, ERP
Ashley Lopez | firstname.lastname@example.org | 01189559508 or 07799506248
Applications are encouraged from all candidates meeting or exceeding the minimum criteria for the role regardless of age, disability, gender, orientation, race, religion or ethnicity.