Job description
Credit Controller - £25,000 - £28,000 - Basingstoke - Hybrid
The company
A brilliant opportunity for someone with, already gained, Credit experience to join a progressive organisation in Basingstoke.
The role
Reporting to the Collections Manager, the successful candidate will work within the Operations Collections Team.
- Process inbound calls from customers collections and deal with these calls correctly and accurately
- Process outbound calls to customers, contacting them for due and overdue accounts to negotiate prompt payment within defined timescales
- Establish payment plans for customers to ensure loans do not default
- Ensure all customer outcomes are within regulation and to the benefit of both the customer and the business
- Keep accurate record of all contact on main Collection Management Systems
- Process customer refunds, process and review account adjustments
- Monitoring and Maintenance of assigned accounts
- Identify trends and gaps in policies, procedures, strategies and systems
What the successful candidate will need
- Excellent communication skills
- Assertive and confident with telecommunications
- Understanding of Dialler system calling
- Outstanding negotiation and influencing skills
- Results and target driven
- Ability to work under pressure and to be able to show a flexible and adaptable approach
- Excellent organisational skills
- Empathising with people in difficult situation
- Strong team player
Essential
- Credit Control experience (minimum 2 year)
- Microsoft 360
- Polite and professional telephone manner
- Experience and understanding of vulnerable customers
- Experience in collection call handling
How to proceed;
If this role is of interest to you, please contact me on 07826 296247 or email at ellis.bradley@wademacdonald.com
Credit Controller - £25,000 - £28,000 - Basingstoke - Hybrid
Applications are encouraged from all candidates meeting or exceeding the minimum criteria for the role regardless of age, disability, gender, orientation, race, religion or ethnicity.
