Case Study - Building a Credit Control Team

Case Study: Building a Credit Control Team

The Consultant

Keeley Hamblin took the lead on this recruitment project, having already partnered successfully with the client in a previous organisation

The Brief

Shortly after stepping into a new role, the client approached Keeley with an urgent need to build an in-house credit control team. The business was transitioning from a centralised finance function and required a dedicated team to take ownership of credit management. The client wanted to act swiftly to minimise outstanding debt and improve cash flow, tasking Keeley with finding experienced credit controllers who could hit the ground running.

Our Approach

Keeley worked closely with the client from the outset to clarify the specific skills, experience, and personal attributes needed for the new credit control team. She then conducted a targeted recruitment campaign using LinkedIn, the Wade Macdonald database, and Reed, focusing exclusively on candidates with proven expertise in credit control. Throughout the search, Keeley maintained regular communication with the client, refining the brief as needed and ensuring the shortlist aligned perfectly with the organisation’s goals. She personally managed CV screening, interview coordination, and candidate communications, always prioritising professionalism and the client’s reputation.

The Outcome

Keeley promptly presented a strong shortlist of qualified credit control specialists, enabling the client to begin interviews quickly. The successful hires established a capable credit control team, significantly strengthening the company’s ability to manage receivables internally. Keeley continued to support both the client and the new team members beyond placement, demonstrating her commitment to the long-term success of the credit control function.