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Interim Senior Customer Services Rep.

Interim Senior Customer Services Rep.

  • Location

    Winchester, Hampshire

  • Sector:

    Human Resources, Interim

  • Job type:

    Temporary

  • Salary:

    £150 - £180 per day

  • Contact:

    Lucy-Emma Heath-Turrall

  • Contact email:

    lucy-emma@wademacdonald.com

  • Job ref:

    26462/001_1543588471

  • Published:

    14 days ago

  • Expiry date:

    2018-12-05

  • Consultant:

    #

Interim Senior Customer Services Rep. - Basingstoke & Fareham - 6 months (Potentially to perm) - £150 - £180 per day - IMMEDIATE START

This great role will initially be based in Basingstoke then will be moving to offices in Fareham in April/May time of next year. The Customer Service Rep. facilitates service and information exchanged between the business and their customers. Working directly with the customers to generate product and service orders, while performing administrative duties for internal teams.

Key features include:

  • Maintains effective communication with customers to ensure timely resolution of customer service related issues

  • Performs routine customer account administration through the business unit Material Requirements Planning system (SAP or other) including order entry, order tracking, report generation and problem resolution

  • Coordinates and communicates with other departments to resolve and close issues

  • Generates required departmental reports and assists in tracking department performance against Key Performance Indicators

  • Communicates effectively through phone, e-mail and correspondence with customers, while maintaining a professional manner

  • Schedules and facilitates meetings and ensures key information is distributed to the group

  • Provides reports relating to customer account history for the strategy, sales and marketing teams

  • Operates a variety of office equipment to accomplish daily tasks and orders office supplies to keep consumables in stock

  • Other responsibilities as assigned

  • Regular, consistent and punctual attendance is required. May need to work nights and weekends, variable schedule(s) and additional hours necessary.

If you are an immediately available customer service professional, do get in touch with Lucy-Emma at Wade Macdonald ASAP!

Interim Senior Customer Services Rep. - Basingstoke & Fareham - 6 months (Potentially to perm) - £150 - £180 per day - IMMEDIATE START

Applications are encouraged from all candidates meeting or exceeding the minimum criteria for the role regardless of age, disability, gender, orientation, race, religion or ethnicity.