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Customer service clerk (Housing Association)

Customer service clerk (Housing Association)

  • Location

    Slough, Berkshire

  • Sector:

    Accountancy & Finance

  • Job type:

    Temporary

  • Salary:

    £9 - £10 per hour

  • Contact:

    Maximilian Courtnage

  • Contact email:

    Max.Courtnage@wademacdonald.com

  • Job ref:

    26286/001_1536930697

  • Published:

    7 days ago

  • Expiry date:

    2018-10-14

  • Consultant:

    #

£9 - £10 per hour - 2-month temporary role - Customer Service Clerk (Housing association) Slough

You must have experience working with housing associations tenants.

Job responsibilities will include:

  • Responsible for receiving calls and being the first point of contact for customers

  • To provide advice and assistance to customers on a variety of housing tenancy and repair related queries seeking to resolve all queries at first point of contact. This includes rent, anti-social behaviour, repairs, transfer and communal environment enquiries.

  • Provide a first-class customer service to customers contacting the service, undertaking outbound calls and working collaboratively with all departments to resolve queries and support service objectives.

  • Record actions and outcomes on several ICT systems, managing and updating customer records as required. This includes CRM systems to access information required to assist in resolving queries and scheduling repairs online.

  • Provide a professional and customer focused face to face service to all customers obtaining high-levels of satisfaction.

  • Work with management and colleagues within the team to meet team targets and continuously improve the service whilst achieving personal development targets.

  • Adhere to group policy and procedures when responding to customer enquiries ensuring department targets relating to responses are met.

  • To take on other duties commensurate with this post as directed/delegated by the Customer Service Supervisor.

£9 - £10 per hour - 2-month temporary role - Customer Service Clerk (Housing Association) Slough

Applications are encouraged from all candidates meeting or exceeding the minimum criteria for the role regardless of age, disability, gender, orientation, race, religion or ethnicity.